One-Stop-Shop

Remember the days when a request for proposal means liaising with multiple service providers? The days when ordering means having to deal with the respective service provider at each terminating end? The days when the monthly invoices drop in the mailbox and it means the beginning of tedious collating of documents for the accounts department? The hair-pulling days when a network link goes down and everyone seems to blame the other party but not themselves?!

We address such customer woes through our unique ‘One-Stop-Shop’ service feature, which is extended to all ACASIA Products & Services.

1. Single Business Proposal
Business customers can be provided with a single, consolidated information on ACASIA Products & Services from any one of ACASIA’s In-Country Offices, encompassing product and pricing information in designing a complete network solution.

2. Single End Ordering
Allows business customers to place completed orders for ACASIA Products & Services through any one of ACASIA’s In-Country Offices.

3. Single End Billing
Allows business customers to pay their bill at any one end with any local ASEAN currencies or other agreed major currency.

4. One Stop Fault Reporting
Regional Network Management Centre (RNOC)and multiple Local Network Management Centres (LNMCs) are responsible to monitor the fault reporting process, manage the backbone and in-country network. This allows customers to rely on ACASIA for ‘round-the-clock’ global network support.

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